Question 1

How long does carpet take to dry after your truckmount steam cleaning?

Accepted Answer

Under normal indoor conditions with good air circulation, carpets dry in just 4 to 6 hours. Our powerful commercial truckmounted extraction removes over 95% of moisture right on the spot.

Question 2

Can you remove old, set-in pet urine stains and severe odors?

Accepted Answer

Yes. Unlike surface-only shampoos that mask smells, our deep enzyme sub-surface process penetrates the backing and pad to break down uric acid crystals and neutralize the bacteria at molecular source.

Question 3

Do you have any hidden fees or surprise upcharges when you arrive?

Accepted Answer

Never. We believe in upfront, transparent pricing. We inspect the rooms with you, confirm every detail before touching your carpet, and stick to the agreed estimate.

Question 4

Are the cleaning solutions safe for infants, children, and pets?

Accepted Answer

100%. We exclusively use biodegradable, non-toxic, child- and pet-safe cleaning agents that leave zero sticky residue or harsh chemical fumes behind.

Question 5

How often should I have my home's carpets professionally cleaned?

Accepted Answer

Most carpet manufacturers (including Shaw and Mohawk) require professional hot water extraction every 12 to 18 months to maintain warranty coverage. Homes with pets, children, or allergy sufferers benefit from every 6 months.

Question 6

Do I need to vacuum or move furniture before your technicians arrive?

Accepted Answer

We ask that you clear small items, toys, and breakables from the floor. Our crew takes care of pre-vacuuming and will gladly shift light furniture like coffee tables and chairs.

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